Operations Management (OM) Is Concerned With The Management Of Resources And Activities That Produce And Deliver Goods And Services For Customers. Efficient And Effective Operations Can Provide An Organization With Major Competitive Advantages Since E The Ability To Respond To Customer And Market Requirements Quickly, At A Low Cost, And With High Quality, Is Vital To Attaining Profitability And Growth Through Increased Market Share. As Competition Becomes Fiercer In An Increasingly Open And Global Marketplace, A Company's Survival And Growth Become Greatly Contingent On Its Ability To Run Its Operations Efficiently And To Exploit Its Resources Productively